Arlo Connect
Support

How can we help?

Arlo Connect is still in development. These steps cover the most common issues found during testing.

Account or MFA problem

  1. Open Homey → Apps → Arlo Connect → Configure.
  2. Save the Arlo account details and begin a fresh connection.
  3. Enter the six-digit email verification code when requested.
  4. Run the inventory check and confirm cameras and base stations are found.

Motion is not reaching Homey

  1. Confirm the Arlo location is armed and motion detection is enabled.
  2. Check that the camera device is available in Homey.
  3. Test with the Homey trigger “Motion alarm turned on”.
  4. Restart Arlo Connect and test again.

What to include in a report

  • Homey model and software version
  • Arlo camera or base-station model
  • The exact Flow card being used
  • Error message and approximate time
  • Relevant app logs with passwords and verification codes removed